Terms & conditions

Please read these Terms and Conditions carefully before you complete any transactions with the aid of this Website as these Terms and Conditions may apply to your transaction. We recommend that you keep a copy of these Terms and Conditions for future reference. If you do not agree with these Terms and Conditions, you must not use our Website to make or aid in your booking.

Defined Terms

For ease of reference the following terms shall having the following meanings in these Booking Terms and Conditions:

  • “Customer”, “you” and “your” means you, the buyer of any Services.
  • “Dated Booking” means an appointment at a specific time/date with a particular Partner for the provision of Services whether made or found via the Website.
  • “eVoucher” means an eVoucher sold on the Website which can be redeemed for the purchase of Services from our limited network of Partners who offer eVouchers.
  • Partner(s)” means our selected third party providers of goods and services who offer their goods and services for sale via our Website.
  • Services” means any products, goods and/or services from a Partner offered for purchase or booking via this Website.
  • Nubian essential gift Card” means any gift card issued by Nubian essential and which may be redeemed on the Website to discount the purchase price of Services, in accordance with clause
  • Nubian essential Gift Cards are available for purchase in the following denominations: £10, £25, £50, £100.

Introduction and relationship between you, us and third party partners

This Website allow you to book and pay for a broad range of hair services from a variety of providers (our Partners). Those Services are provided by our various Partners and not by us. The provision of the Services booked via our Website is the responsibility of the Partner which provides them. In the event you pay for Services via the Website, your payment will be received by us acting as commercial agent on behalf of the Partner. If we receive payment as commercial agent on behalf of the relevant Partner, our receipt of the correct payment will discharge your debt to that Partner.

The legal implications of this is that when you purchase Services, with the exception of Orders made using the “Pay at Venue” option on the Website where no binding contract is formed, it will create two binding legal contracts:

  • A contract between you and Nubian essential (under which Nubian essential has certain responsibilities to you in relation to the purchase or booking) (the “Nubian essential contract ”). Which is a contract made based on these Booking Terms and Conditions.
  • A contract between you and the relevant Partner in respect of the provision or supply of the Services which you book through the Website (the “Partner Contract”). That contract is subject to certain provisions of these Booking Terms and Conditions including the cancellation period selected by the Partner, which we will notify you of before you make a booking on the relevant Partner’s page on the Website.
  • All Services available for purchase on the Website are offered by Nubian essential on behalf of its Partners. That is, Nubian essential takes and concludes your bookings as a commercial agent for its Partners. Therefore, we are not responsible or liable to you for the actual Services that are booked through the Website (including those Services purchased using Nubian essential Gift Cards).
  • We amend these Booking Terms and Conditions from time to time as set out in clause.
  • Every time you wish to make an Order on the Website,please check these Booking Terms and Conditions to ensure you understand the terms which will apply at that time.
  • Orders and how the contract is formed between you and us
  • There are two types of order (“Order”) you can make on the Website: (a) Orders for Services and (b) Orders for Nubian essential Gift Cards.
  • In respect to Orders for Services, there are two ways you can place your Order:
  • By dated Booking and location.
  • By the purchase of an eVoucher (see further detail in clauses 4 below).
  • The Order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the Order process and before finally submitting your Order.
  • We are appointed as the commercial agent of the Partner to conclude Dated Bookings on their behalf and the Partner Contract will be formed when we send you a written confirmation (usually by email). Whilst in regards of Orders for Nubian essential Gift Cards and eVouchers, receipt of an electronic voucher (if earlier) will count as an Order Confirmation. Your Order Confirmation is your receipt from Nubian essential.
  • For Dated Bookings reschedule

For Dated Bookings that need to be reschedule your appointment details (time/date) (in whole or in part) after you have received an Order Confirmation, provided your appointment is not due to take place within the next 48 hour (or otherwise as determined by the Partner and as shown on the booking page before you make your appointment), then please either do so via the Website (if available), or by contacting us via our email or directly with the Partner, and we will endeavour to offer you a suitable alternative time and/or date. Please note that our ability and the Partner’s ability to accommodate your request will be subject to the Partner’s availability during the time you wish to reschedule. If we are unable to accommodate your request to reschedule your appointment, whether or not you are eligible for a refund will depend on whether or not your appointment is due to take place in the next 48 to 72 hours (as determined by the relevant partner).

If your appointment is not due to take place within the next 48 to72 hours (2 to 3 days) (as determined by the relevant Partner), your appointment will be treated as cancelled by you and you MAY (in other words not granted but based on the relevant Partner) receive a refund. IF booked service was paid in full HOWEVER DEPOSIT MAY BE NON REFUNDABLE (depending on the relevant partner) (see further detail in clauses 4.

If your appointment is due to take place within the next 48 to 72 hours (2 to 3 days)(as determined by the relevant Partner), your appointment will be treated as cancelled by you and you WILL NOT receive a refund for any booked services paid in full or your deposit back.
Please note you cannot reschedule your appointment details (time/date) (in whole or in part) where your appointment is due to take place within the next 24 hour. (And may not be,in some cases allowed/ accepted within 48 hours by some relevant partners. so please check their individual terms and conditions too).

If you wish to cancel an Order before you have received an Order Confirmation, please contact us via email at [email protected] However If you wish to cancel Partner Contract (i.e. if you wish to cancel an Order after you have received an Order Confirmation), please refer to our cancellation policy in clause 4 below (as in some case you may have to contact the partner in question directly).

Please note, as set out in our Website Terms of Use, we reserve the right to withdraw access to our Website and cancel any Order in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.

Services

  • Our Partners are under a legal duty to issue Services that are in accordance with the relevant Partner Contract.
  • All Services shown on the Website, are subject to availability and the images and/or descriptions of the Services on the Website are to the best of Nubian essential knowledge as accurate and updated as far as we are aware however, actual Services may vary from those images and/or descriptions. We require our Partners to ensure that all information provided by them for display on their page of the Website is accurate, complete and not misleading in any way but we cannot verify the information which they provide to us. It will be each Partner’s responsibility to ensure that all of its Services listed on the Website are available and accurately described.
  • If you are a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Booking Terms and Conditions will affect these legal rights.
  • It is your (or the person receiving the Services) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to the Partner that might affect or be affected by any Services (for example without limitation, allergy information and health issues). Subject to clause below if you (or the relevant recipient of the Services) fail to disclose any such information to the applicable Partner, neither Nubian essential nor the relevant Partner shall be liable to you (or the recipient of the Services) for any injury, loss or damages resulting from the Services that could reasonably have been avoided if you (or the recipient of the Services) had disclosed that information prior to receiving the Services.

Cancellations

  • In addition to your other legal rights, you may in certain circumstances have the right to cancel a Partner Contract and/or Nubian essential Contract (as applicable) and receive a refund or a credit note in accordance with the terms set out in this clause 5.
  • If you change your mind about a Booked service, a Dated/time Booking , an eVoucher or a Nubian essential Gift Card and wish to cancel it, the following cancellation terms apply.

Booked service

  • IMPORTANT: even though a booked service may be cancelled ( in whole or in part)48 to 72 hours (2 to 3 days) (as determined by the relevant Partner) prior to your appointment taking place and we may be able to offer you a full refund of the applicable amount via the original method of payment. However, if you cancel within the 48 or 72 hours (Within 2 to 3 days)(as determined by the relevant Partner) prior to your appointment taking place, you will not be eligible for a refund.
  • Cancellations of Dated Bookings must be made by one of the following methods:
  • Using your Nubian essential account via the Website.
  • Following the link in your Order Confirmation;
  • Directly with the Partner; orplease contact us via email.
  • PLEASE NOTE THAT IN A SMALL A NUMBER OF CIRCUMSTANCES IT MAY NOT BE POSSIBLE TO CANCEL A DATED BOOKING BUT WE WILL DRAW THIS TO YOUR ATTENTION BEFORE YOU PLACE YOUR ORDER SO THAT YOU CAN DECIDE WHETHER OR NOT YOU ARE PREPARED TO PROCEED WITH ENTERING INTO THE CONTRACT ON THAT BASIS.
  • PLEASE NOTE THAT NO REFUND WILL BE GIVEN WHERE A CANCELLATION IS ATTEMPTED 24, AND ON OCCASION AT 48 OR 72 HOURS (AS DETERMINED BY THE RELEVANT PARTNER) OR LESS FROM THE TIME OF THE SCHEDULED APPOINTMENT.

E Voucher:

  • A refund of the applicable amount via the original method of payment is possible if you cancel (in whole or in part) an eVoucher within 14 days of receiving your Order Confirmation, provided you have not yet redeemed the applicable eVoucher by making an appointment for the Services with a Partner or by using it as credit for another purchase on the Website in in accordance with clause 3.2. We will grant any refund within 14 days of agreeing such refund with you in accordance with this clause 4.
  • If you cancel (in whole or in part) an eVoucher more than 14 days after purchasing it, you provided have not yet redeemed the applicable eVoucher by making an appointment for the Service with a Partner or by using it to redeem against another purchase on the Website in accordance with above or below clauses, and provided the eVoucher has not yet expired, you will be eligible for a credit note for the applicable amount, which must be redeemed on the Website or the App within six months of the date of issue of such credit note.
  • If permitted by these Booking Terms and Conditions and the relevant Partner, cancellations of E Vouchers must be made prior to expiry please contact us vai the email address [email protected].
  • Please not that where and Evoucher has been expired you are not eligible to receive a refund or credit if you attempt to cancel.
  • Please note that no refund of credit will be given where a cancellation is attempted once an Evoucher has been fully redeemed, either via an appointment with the partner being booked or by being redeemed against another purchase on the website.
  • Please also note that where a cancellation is attempted once an Evoucher has been redeemed in part, either via appointment with a partner being booked or by being redeemed against another purchase on the website, no refund or credit will be given in respect of the redeemed part of the E voucher.

Nubian essential gift Cards:

  • A refund of the applicable amount via the original method of payment is possible if you cancel (in whole or in part) a Nubian essential Gift Card within 14 days of receiving your Order Confirmation, provided you have not already used it to book an appointment or redeemed it against another purchase. We will grant any refund due within 14 days of agreeing such refund with you in accordance with clause 4.
  • If approved by these Booking Terms and Conditions, cancellations of Nubian essential Gift Cards must be made by contacting us via email at [email protected].
  • Please note that no refund will be given where a cancellation is attempted once a Nubian essential gift card has been fully redeemed either via an appointment with a partner being booked or by being redeemed against another purchase.
  • Please also note that where a cancellation is attempted once a Nubian essential gift card has been redeemed in part, either via an appointment with a partner being booked or by being redeemed against another purchase, no refund will be made in respect of the redeemed part of the Nubian essential gift card.

Resolving Issues

  • We care about your experience and want to ensure we maintain the highest standards possible and so if you would like to make a complaint about one of our Partners or their Services, please either:
  • Speak to the Partner yourself to try and resolve the issue.
  • Leave an honest review on the Website to reflect your experience.
  • On the receipt of a complaint we will contact the Partner to try and resolve the issue on your behalf. If we are unable to resolve the issue following contact with the Partner, IF WE CONSIDER IT TO BE FAIR IN ALL INSTANCES, we may at our sole discretion elect to:
  • Give you a credit note for the disputed/complained about amount of your Order / service (to be redeemed on the Website to reduce the purchase price of any Services).
  • As a last resort or in extreme instances and always at our sole discretion refund the disputed/complained about amount directly to you via the original method of payment. Please note that it might take up to 30 days to receive a full refund in such cases.
  • IMPORTANT NOTE: PLEASE DO BEAR IN MIND THAT WHILE WE TAKE ALL COMPLAINTS ABOUT OUR PARTNERS VERY SERIOUSLY AND WILL ALWAYS DO WHAT WE CAN TO HELP TO RESOLVE THEM, WE ARE NOT RESPONSIBLE TO YOU FOR THE SERVICE(S) WHICH THE PARTNERS PROVIDE AND ARE UNDER NO OBLIGATION TO PROVIDE YOU WITH A REFUND OR CREDIT NOTE IN THE EVENT YOU ARE DISSATISFIED WITH SERVICES WHICH YOU HAVE RECEIVED FROM OUR PARTNERS.
  • In the event you have a unpleasant experience with Nubian essential or one of our Partners, you may be entitled to a credit note to spend on the Website equivalent to the full value of your Order/ Service, however Please note that the following limitations apply:
  • You will only be eligible if you attended your appointment.
  • Credit notes will only be issued up to a maximum value of £150 per claim.
  • You will only be eligible for a credit note refund if it is claimed within two weeks of your appointment.
  • Credit notes issued will expire 4 months from the date of issue.
  • It only applies to Dated Bookings and not for “Pay At Venue” bookings.